When trying to join the class the browser will look for the permissions to access the hardware you will be using for your Orangetheory Live class, follow these steps to allow permission:
- Click the lock icon located to the left side of the URL bar
- Click "Site Settings", ensure the following permissions are allowed:
- After changing the settings, close the browser, visit the URL, otlive.orangetheory.com
If the problem persists and you are using an external camera, reboot it, after it turns back on reload the page (ensure your camera is not being used by another application on your computer).
If the problem persists, try to connect a headset that comes with a built-in mic (Airpods, Samsung Buds, etc.), pair it to the computer, once connected reload the page.